Clàudia Istar - Bespoke jewelry

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Conditions of sale

The interpretation and the execution of the conditions, as well as the actions stemming from it, will be subjected to the legislation of the Principality of Andorra.


General

These general terms of strictly apply to all the sales of products made through Internet.

Any order made at www.claudiaistar.com implies necessarily, as an essential, determining and indispensable condition, the full acceptance by the Client of the General terms of sale of Clàudia Istar in force on the day when the corresponding order has been made.

Applicable legislation and relevant jurisdiction.

Prices

These general terms of strictly apply to all the sales of products made through Internet.

The prices published at claudiaistar.com are in Euros and are in force unless there is a typo. All the prices include the indirect tax applicable on the day of the order, any change regarding the indirect tax will be automatically applied to the prices of the products on sale at claudiaistar.com.

Different payment modalities

In the order form, the Client can freely choose to pay the purchases made at claudiaistar.com through credit card.

Products

The offers presented by claudiaistar.com are valid until the limit of the available stock.

The pictures, the graphisms and the descriptions of the products on sale are only indicative and do not engage the seller istar-joies-andorra.com.

Clàudia Istar will inform about the last units of the product, but always reserving the right to refuse, cancel or not accept any confirmed order if it is out of stock or any other extraordinary situation preventing its sale.

Clàudia Istar reserves her right to retire from the website any product at any time.

Shipments and delivery deadlines

Clàudia Istar works upon order, thus it is possible that, after an order has been made, there is no immediate availability of a product. The delivery time will depend on the delivery address, national or international.

The products acquired will be delivered to the person and at the address indicated in the order.

Shipments will be made through the company NACEX, both nationally and internationally. In approximately 3-5 working days. The orders made in Andorra will be delivered by hand at the address agreed with the Client and will not have shipping costs.

Orders won't be send nor received on Saturdays, Sundays and holidays.

Clàudia Istar will reserve the right to deliver after 5 days because of an extraordinary situation or by force majeure. In this case, Clàudia Istar will inform the Client regarding the situation, and the Client will have the option to continue or to desist from the purchase.

By default, the pro forma deliveries will be sent to the email address indicated by the Client when signing up at claudiaistar.com.

Order tracking

When you make an order, you will receive an email with a tracking code so you can track your order. Your sale will always be in good hands.

An order is considered as delivered when the carrier delivers the package or the packages to the Client. The Client is responsible for verifying the state of the goods when received, and for indicating all the anomalies at the delivery reception receipt.

Refund and cancellation policies

There is a post-sales service to resolve the problems related with the products and the shipping. The Clients can contact through the email address info@claudiaistar.com.


Return of the goods

Due to the fact that our articles are custom made for the client, we don't accept its return unless under the following cases:
  • When the article is broken or if it has been damaged during transport, although each article will be perfectly protected. In this case, the Client will have to send pictures proving these damages.
  • If, by error, the model sent is different to the one requested by the Client, the Client will send back the wrong model.
The buyer will be responsible for the shipping costs.

The refund will be the price of the acquired product, but not the additional fees of card payment, shipping costs, customs, nor any other extra cost.

Any article bought at istar-joies-andorra.com has to be returned in its original sealed packaging, with a copy of the delivery receipt so the return is accepted.

Returns that have not been requested during the 24 hours following the delivery of the jewel won't be accepted.

The sum to be refunded won't be paid to the Client until the jewel has been received and its state has been verified.

To request the refund, you have to communicate it through the email istar.joies@gmail.com
For any incidence, please contact Clàudia Istar and we will try to resolve the problem as soon as possible.
Order cancellation

If the cancellation of the goods arrives before the shipping of the goods, the Client won't be subjected to any cost. In the case of a cancellation after the shipping of the order, the Client will be responsible for the shipping costs, as well as the refund costs of this order.

In order for this refund to be accepted, the article or articles bought at istar-joies-andorra.com has to be returned in its original sealed packaging in perfect condition, with a copy of the delivery receipt so the return is accepted.

Cancellations that have not been requested during the 24 hours following the delivery of the jewel won't be accepted.

The sum to be refunded won't be paid to the Client until the jewel has been received and its state has been verified.

The terms and conditions of use of this website will be subjected to the jurisdiction of the courts of the Principality of Andorra.

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